Juniper Custom | Frequently Asked Questions

We are Juniper Books' Custom Division, where every book set and collection is made to order, ensuring a truly unique and personalized experience. Here, you will learn more about our products, services, and processes and you are always welcome to email us with questions at clientservices@junipercustom.com

About Us

Juniper Custom is the custom products and services division of Juniper Books. Since 2001, Juniper Books has been innovating in the world of books, changing what book sets, book collections, and libraries can look like and how they function in the 21st century. 

We recently launched Juniper Custom in order to better serve book lovers, design enthusiasts, and design trade professionals from start to finish on custom projects of all sizes. 

We are a team of passionate book & design enthusiasts dedicated to creating one-of-a-kind book collections and libraries tailored to our client's unique tastes and preferences.

We buy books from publishers and book dealers around the world. Our book jackets are meticulously designed and hand-folded one book at a time our Boulder, Colorado studio with great care and attention to detail.

Juniper Books was founded by Thatcher Wine, in 2001. Thatcher invented custom book jackets and patented them in 2016. While we have been curating custom projects since the very beginning of the company, Juniper Custom was officially launched in July 2023. 

Please check that our domain name (juniperbooks.com OR junipercustom.com) is visible in the URL of the website you are browsing.

If you are ordering from one of our authorized partners, please confirm that the website address you are ordering from matches one of the brands we work with (Amazon, Maisonette, Saks Fifth Avenue, and Uncrate). 

An authorized order from us or our partners will always email a confirmation after the order is placed.

There are several websites posing as the official Juniper Books site. The three biggest offenders that will take your money without shipping any products are:

Herodor.com

Rollerster.com

Daisyboa.com

We have no affiliation with these websites and do not ship orders on their behalf.

Feel free to email clientservices@junipercustom.com if you have any questions about the authenticity of your order. 

Juniper Custom Process

It’s never been easier to place your custom order with Juniper Custom than it is now. Please visit the link below to get started on your project. 

Full Commission Book Sets, Collections & Libraries

There, you will find the simplest point of entry into our custom world. We offer 3 options based on project size, and then we tailor your project to your precise specifications.

Our client services team provides personalized attention to every project, big or small, with the highest attention to detail, handling every aspect carefully, from curation to design, guiding you through each step to ensure an exceptional end result.

If you want to see all of the Full Custom options, you can view many from our colleciton page, linked below. 

Juniper Custom All Collections Page

Yes, we love hearing from customers all around the world. Feel free to email us questions before placing your order.

We appreciate your understanding that many projects do require a deposit in order to fully estimate the cost and lead time before proceeding. By paying a deposit through the website, you are not committing to the total project, you will have the opportunity to review and approve the pricing for the full project before proceeding. 

clientservices@junipercustom.com

If you ordered a custom book set made to order as you see it on the website, you can sit back and relax. We will ship it in about two weeks, and there is nothing more for you to do!

Some of our products require more dialogue with our customers. For those, we will email you within 2 business days to confirm details and ask questions if we have them. 

If you are in a rush to receive your order, please let us know, and we will see what we can do. clientservices@junipercustom.com

Full custom projects take more time. We will be in touch within 2 business days after the deposit has been received to gather all the details to ensure we meet all your specifications for books and design.

Yes we can! See the product page on our website linked below and it will tell you about the process and the best practices for shipping your books to our Boulder, CO studio.

Custom Designed Jackets for Your Books - Full Custom - Get Started with a Deposit

Yes, at Juniper Custom we can design jackets for as many or as few books as you want! Our jackets are made to fit hardcover editions, but If your favorite book is a paperback, we can collaborate with a local business we know to bind the book to then incorporate the custom-designed jacket. We have minimums to require time of our designers.

If you are looking to replace 1 or a few of your jackets to a Juniper Books set, see our page on Juniper Custom, linked below, to help you.

Individual Juniper Books Jackets Only

Absolutely! We love printing art work, photography, designs, logos and other works created by our clients on book murals and book sets. The copyright for the artwork must belong to you or be public domain in order for us to print it. We request high-resolution files in JPEG, PNG, TIFF, PDF, or SVG vector formats with a resolution of at least 300ppi. Please email files to clientservices@junipercustom.com 

If we know the price for a product or service, we have listed it on the product page. If a product does not have a price, that indicates that we need to do some resarch and design work in order to fully estimate the cost of your project.

For Full Custom projects, we ask that you click on the Get Started with a Deposit button, then we will assign the resources needed to prepare an Estimate for you. The deposit is non-refundable. You will have a chance to decide whether to move forward after you receive the Estimate; paying a deposit online does not obligate you to the full project until you have reviewed and approved the Estimate. 

 

Lead times vary depending on what you are ordering.

If you require a special book gift as soon as possible, we recommend ordering an in stock non-personalized book sets from Juniper Books

Most of our Juniper Custom products ship in about 2 weeks. Full custom orders can take 4 - 6 weeks, while large collections, libraries and murals can take 2 - 4 months to complete. 

Shipping

To ensure your books arrive in the same condition you send them, we ask you to pack them securely for their journey.

Below is the link to an instructions page so you can get your books safely to our Boulder, Colorado design studio. 

Shipping your books to Juniper Custom

Yes! We ship all around the world. We have shipped custom book sets, book collections, and libraries to over 65 countries. We are very experienced in the logistics of shipping large quantities of books globally. As we proceed with your project, we can discuss shipping methods, insurance, customs, taxes, and fees as appropriate. 

Yes, we ship orders of all sizes worldwide on a daily basis. Book Sets and smaller Book Collections typically ship by FedEx. For larger Book Collections and Libraries, we pack books in boxes, then wrap them on a pallet for shipment by freight. Our default is to work with our freight forwarder, but if you have a logistics provider, we are happy to work with them. 

 

General

Juniper Custom will continuously build author relationships so we can bring you sought after NEW book sets on Juniper Books in conjunction with the signed book set offering on Juniper Custom. 

Please click the Notify Me When Available button on the product page and you will be notified if it is restocked. 

 

All purchases made through Juniper Custom are considered final sale due to the customized nature of the products and services involved. Our team works diligently to create unique pieces that meet your requirements, making them ineligible for returns or exchanges.

We understand the importance of clear communication and collaboration throughout the custom process. Our clients will have the opportunity to be as involved in the process as much as they wish. We strive to ensure that the once your project is installed, it is what you envisioned, and there should be no surprises to you on the curation or design.

In the rare event that a custom product is received damaged or defective, please get in touch with us immediately. We will promptly address the issue and work towards a satisfactory resolution.

We appreciate your understanding of our No Returns Policy for Juniper Custom orders. We aim to create personalized products and services that you love and that fit perfectly in your space. 

Should you have any questions or require further clarification regarding this policy, please do not hesitate to contact clientservices@junipercustom.com

The difference in the quality of our books is significant.  We only acquire books that are perfect for a client's project. Unlike other companies offering books by the foot, we don't start with an inventory of books that couldn't be sold in other ways. We thoughtfully source each book collection to perfectly align with our clients' unique projects.

We also screen the books we choose for projects to ensure that they do not have objectionable titles or content when placed in a public space. We source and handpick every volume, ensuring they pass our rigourus screening process.

Our discerning approach guarantees a significant difference in quality.

Yes!

Filler books are real books, but they are brought into the project for their size or color, NOT their content. Sometimes these books are in previously owned condition, but our quality control team ensures that each book goes through a screening process to ensure it meets the Juniper Custom standards.

We also screen for appropriate content. Most often projects or book sets using filler books are meant to be decorative only, not to be read, but we know people are curious so we want to ensure that if they do peek behind the jackets, there are no surprises! 

Please note, this is Juniper Custom's definition of filler books. Other companies may define their filler books differently.

Yes, we understand the importance of confidentiality when working on private home libraries and with businesses on development projects and events. Please contact clientservices@junipercustom.com with your request. 

Designer Programs

Our Designer program is open to interior designers, architects, event planners, developers, visual merchandisers, and others in the design trade.

Program members receive a 20% discount on in-stock products on Juniper Books. Members have loved the fast turnaround and great selection of over 150 beautifully designed books sets for over 20 years. They make great client gifts and add an unexpected piece of art to any bookshelf.

When working with Juniper Custom, our dedicated team works closely with members on a daily basis for their Full Custom project needs. We also highlight Designer Favorites on our site.

Please note that due to the nature and cost of our custom design work, Juniper Custom products and services are priced the same for all customers. 

To enroll visit HERE!

We specialize in making thoughtfully curated and beautifully designed books easy to order in quantity, but we do not have a minimum order. Note, we do have a minimum fee when requiring time from our designer and or curator.

Returns

Custom orders are non-returnable and non-refundable. We work hard to ensure that everything we make to order is created to your satisfaction. If something is not right, we will work with you to make it right.

Shelf measurements are important for our custom work, and sharing as much information as possible (elevations, plans, shop drawings, etc.) will help us make sure that we are producing and delivering the appropriate quantity of books in the proper sizes. 

Jackets-Only customers, please watch THIS video. Our jackets-only product need adjusting once they arrive to your home, they are not a one-size-fits-all, but once you watch the video, we are confident you will be happy with your new set!

Please review our Policies and contact us if you have any questions.