DEPOSIT POLICY

Deposits paid online represent your commitment to initiate a full custom project and allow us to allocate the necessary time and resources to research and develop initial design concepts for you. We appreciate your understanding that deposits are non-refundable.

The full custom process is as follows:

• To get started, click Get Started with a Deposit on a Full Custom product page and proceed to checkout.
• Within 2 business days of receiving your deposit, we will follow up to determine:
• How many books you would like in your collection
• Your design preferences.
• Once we have this information, we will assign a curator to research the books' availability and a designer to create initial jacket design concepts. This part of the process may take 1-2 weeks.

We will then present you with a proposal and initial design concept, including the estimated cost of the project and the lead time.
If you accept the estimate and timeline, we will send you an invoice to pay before acquiring the books and designing and producing the custom-printed jackets.
If unforeseen circumstances prevent Juniper Custom from initiating or completing the work that the Deposit was calculated to cover, we will refund your deposit partially or in full. We will evaluate such situations on a case-by-case basis.
We encourage you to thoroughly review this policy and ask questions before paying a Deposit. If you require further clarification or have any questions, please get in touch with us - clientservices@junipercustom.com