Deposits paid online represent your commitment to initiating a full custom project with Juniper Custom, allowing us to allocate the necessary time and resources to research and develop initial catalogs and design concepts for you. 

Please note that deposits are non-refundable.

What Happens After You Pay Your Deposit

• This is the first step in a collaborative process.
  The deposit does not purchase a finished product. Instead, it begins a conversation between you and our team to design your unique collection.

• We’ll Reach Out Promptly.
  Within 2 business days of receiving your deposit, we will contact you by email to discuss:

  • Which books would you like included in your set

  • Your preferences for custom jacket design (browse examples in our Portfolio)

  • Any deadlines for receiving your finished project

• Your Input Is Essential.
  We cannot begin curating or designing your project until we receive your confirmation. If you’re unsure what you want, our team is here to guide you and offer suggestions.

Next Steps

• Once we receive your input, we’ll assign a curator and designer to your project.

• We’ll research book availability and create initial design concepts (this may take 1–2 weeks).

• You’ll receive a proposal with estimated costs and timelines.

• If you approve, we’ll invoice you for the remaining balance (minus your deposit) before acquiring books and producing your custom jackets.

If You Need Help Deciding

If you’re unsure about your preferences, just let us know by sending us an email. We’re happy to provide recommendations and inspiration to help you create your perfect collection.

Important

If we do not receive a response to our follow-up emails, your project will be unable to move forward. Please check your inbox (and spam folder) for our messages, and if you still have not heard from us within 1–2 business days, email us.

If we are unable to begin or complete your project due to unforeseen circumstances on our end, we will discuss it on a case-by-case basis to determine a refund.

We encourage you to thoroughly review this policy and ask any questions before paying a deposit.

For further clarification or questions, please email us at clientservices@junipercustom.com