All purchases made through Juniper Custom are considered final sale due to the customized nature of the products and services involved. Our team works diligently to create unique pieces that meet your requirements, making them ineligible for returns or exchanges.

We understand the importance of clear communication and collaboration throughout the custom process. Our clients will have the opportunity to be as involved in the process as much as they wish. We strive to ensure that the contents are exactly what you envisioned when you open your boxes from Juniper Custom. 

In the rare event that a custom product is received damaged or defective, please get in touch with us immediately. We will promptly address the issue and work towards a satisfactory resolution. We appreciate your understanding of our No Returns Policy for Juniper Books Custom orders. We aim to create personalized pieces that bring joy and inspiration to your space. Should you have any questions or require further clarification regarding this policy, please do not hesitate to contact Client Services.